Privacy Policy

Last updated: June 15, 2024

Who are we
Our website address is: https://www.protokols.io/ 

Protokols (or “we”, “us” or “our”) is committed to respecting and protecting the confidentiality of its customers’ personal information. The purpose of this privacy policy (“Policy”) is to explain the methods and purposes behind the collection, utilization, sharing, and processing of personal information and how we prioritize the utmost confidentiality in safeguarding your personal information whenever you engage with Protokols.

Policy Coverage

This Policy is applicable to Protokols’s global operations whenever you engage with us, regardless of the platform used. Whether you interact with our Protokols websites, landing pages, social media pages, mobile applications, or through other means, this Policy governs our interactions. For example, it applies when you communicate with us via email, become a registered user, or participate in promotions, product surveys, or product reviews.

Being a global company, Protokols may transfer your personal information outside of the jurisdiction where you currently reside. In addition, certain service providers we collaborate with may access, process, or store your personal information in countries different from both our location and your place of residence.

When your personal information is utilized or stored in a jurisdiction other than your place of residence, it may become subject to the laws of that foreign jurisdiction. This includes any laws that permit or require the disclosure of information to government entities, government agencies, courts, and law enforcement in that particular jurisdiction. It is important to be aware of these potential circumstances concerning the handling and protection of your personal information.

Definition Of Personal Information or Personal Data

Within this Policy, the term “personal information” or “personal data” generally refers to information (regardless of format) that pertains to an identifiable person. This may encompass details such as your name, phone number, address, email, log in or user name or identification number, professional information and information relevant to your account with us (as applicable). Additionally, certain technical information may also fall under this category, but only if it can directly or indirectly identify you as an individual. Please note that anonymized information (rendered anonymous and incapable of being linked to any identifiable individual) is not considered to be “personal information” or “personal data”.

Personal Data We Collect And Why We Collect It

We may collect personal data in the following ways:

Contact forms. On forms such as demo bookings, contact us and more, Protokols collects personal information.

Protokols collects and uses your personal information to operate its website(s) and mobile application(s) and deliver the services(such as a software demo) you have requested.

Protokols may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Protokols does not sell, rent or lease its customer lists to third parties.

In the ordinary course of Protokol’s business (which may include one-time events or transactions), Protokols will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Protokols site; (b) protect and defend the rights or property of Protokols; and, (c) act under exigent circumstances to protect the personal safety of users of Protokols, or the public.

Cookies. Protokols utilizes cookies that are integral to the functioning of its website and mobile applications, and cannot be deactivated in our systems. Cookies are small text files with small pieces of data that are placed or stored on your computer or other device that a website, mobile application or other web service can use to identify you as you use the website, mobile application or other services. These cookies will last for one year. These cookies are generally set in response to your actions, which involve requesting services, such as configuring privacy preferences, logging in, or completing forms. While you have the option to configure your browser to block or notify you about these cookies, doing so may result in certain parts of the site not functioning correctly.If you fill a form or leave a comment on our site or in our mobile application you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you have an account and you log in to this site or use our mobile application, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies can last for up to two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you comment or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Payment data or transactions. Protokols collects data to enable and assist in billing and obtaining payment, and for processing returns.  Apart from payment information for monthly billing for certain services and software, Protokols does not store your payment information. The payment processors are responsible for their own collection or use of your information, and such processors have their own privacy policies.  

Who We Share Your Data With

Certain services made available via protokols.io are delivered by third party sites and organizations. By using any product, service or functionality originating from the Protokols.io domain, you hereby acknowledge and consent that Protokols may share such information and data with any third party with whom Protokols has a contractual relationship to provide the requested product, service or functionality on behalf of Protokols.io users and customers; this includes, without limitation, third party contractors or vendors that provide services for Protokols  such as statistical analysis, to send you email or postal mail for communications and marketing, to process certain payments and returns, for advertising and promotional purposes, or to provide customer support.  In connection with certain transactions and processing of monthly billing and use of Protokol’s software and services, Protokols shares your information and data with third party vendors.  

Protokols also may share your personal data with its own affiliates and parent companies, as well as our external advisers and auditors for the purposes of operating its business, as well as for the prevention or defense of claims, and to protect Protokol’s legal and commercial rights. Protokols may collect and use, and in some cases disclose, your information and data in order to cooperate or comply with subpoenas, search warrants, discovery demands or court orders, governmental or administrative agency investigations, including those legal proceedings that involve private parties.  

In the event of a sale or transfer of our business or any similar transaction involving a substantial portion of our assets, Protokols may disclose your personal information to the prospective purchaser. The disclosed information will be used strictly for the purpose of evaluating the proposed transaction. After the acquisition of the assets, the purchaser may utilize the personal information for the operation and management of the acquired business, or for other purposes as outlined in this Policy.

With respect to those third parties vendors providing the above services to Protokols, such vendors have contractual obligations to Protokols that govern their use of your personal information and data in connection with the services they provide to Protokols, and to otherwise maintain your personal information confidential.

How Long We Retain Your Data

We also store the personal information users have provided to us through dedicated contact forms when creating an account with our website, requesting a demo, or subscribing to our newsletter. Users may request the removal of their personal data at any time by contacting Protokols at support@protokols.io.

What Rights You Have Over Your Data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.  As set forth above, you can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes, or information that we are entitled to retain under applicable law, if we believe it is or may be beneficial to retain in order to protect our rights, property or assets or the rights, property and assets of our customers.

To remove cookies from your computer, you can clear your browsing data through your browser settings. Additionally, you have the option to decline cookies by adjusting your browser preferences. Nonetheless, it’s essential to be aware that refusing cookies may restrict your access to certain information pages or features on the site.

Additional Information

We protect your data. Protokols secures your personal information from unauthorized access, use or disclosure. What data breach procedures we have in place. Upon becoming aware of a security incident, Protokols shall notify its customers and users without undue delay and shall provide timely information relating to the security incident as it becomes known or as is reasonably requested by customers and users.

Child Privacy. This website is not designed for or directed towards children under the age of 13, and we do not knowingly or intentionally gather information from children under 13 years old. If we become aware that we have received information directly from a child who is under 13, we will promptly delete such information in compliance with relevant laws and regulations.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact information.

If you have any questions about this Privacy Policy, You can contact us:

• By email: support@protokols.io